The Field Awareness Affairs Agency, which is represented by the General Presidency for the Affairs of the Makkah Grand Mosque, is the organization behind the program.

According to Sheikh Mohammed bin Ahmed Shehithi, director of the Grand Mosque Authority, Muslims are commanded by the Shariah to be courteous and gentle, particularly toward the elderly.

The Undersecretary of the organization conducts routine follow-ups to make sure all services are implemented effectively.

A volunteer at the Grand Mosque named Rania Shoudry stated, “Volunteer work promotes many moral and humanitarian principles that Islam teaches us to embrace.

By respecting and appreciating the elderly who have traveled to carry out their rituals, for example, you can serve pilgrims.

She emphasized that helping pilgrims, especially the elderly, is honor volunteers are delighted to carry out all year long, particularly during the month of Ramadan.

According to Shoudry, offering such amenities has a beneficial effect and leaves pilgrims with a memorable experience.